There is nothing more exciting that receiving a parcel you have ordered online.

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Your happiness with your products is so important to us, and thus if you are unhappy for any reason, please contact us via email hello@dawntoduskcollections.com so we can can assess the matter at hand and organize a return. Kindly note, returns are subject to the customers expense.

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When placing an order, we encourage you to use the sizing charts to ensure that the sizing is just right. We are more than happy to answer any additional queries you may have regarding the fit of the garments.

 

By taking these measures we can attempt to decrease the amount of returns due to incorrect sizing. Due to strict lockdown regulations and protocols, there has been a huge increase in online shopping. While this is undeniably heartwarming for small businesses, as well as providing you with retail therapy, it has also seen an increase in the returning of items. This means that garments are transported back to the manufacturers, increasing the waste of packaging material and doubling the transportation distances. We urge you to take the time to ensure that the product you choose is a well thought out purchase. We thank you for helping us to make a difference, by shopping in a mindful manner. 

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We have a 1 week return policy- and kindly ask that the product returned be in the same condition purchased.

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In the event of a refund, please note that once initiated, it may take 5-10 working days to reflect in your account.